嘿嘿视频鈥檚 Virtual Urgent Care service offers adults and children ages 5 and over same-day care for non-emergency medical concerns. A Virtual Urgent Care video visit takes place through the 嘿嘿视频 Health app, which is accessed from your mobile phone, tablet, or computer.
Make an Appointment
Virtual Urgent Care is available from early morning until midnight, 7 days a week, for patients ages 5 and older.
Schedule a Virtual Urgent Care VisitHere are some common questions about Virtual Urgent Care.
You can make an appointment online through our website鈥檚 scheduling portal or through your or your child鈥檚 .
嘿嘿视频鈥檚 Virtual Urgent Care services are available to patients who are physically located in New York, New Jersey, Connecticut, Pennsylvania, and Florida at the time of the visit.
Anyone age 5 years or older can use Virtual Urgent Care. Adults must sign in using their own 嘿嘿视频 Health MyChart account. For children鈥檚 video visits, the parent or legal guardian鈥檚 嘿嘿视频 Health MyChart account must be set up with healthcare proxy access to the child鈥檚 health record.
If a parent or legal guardian does not already have an 嘿嘿视频 Health MyChart account, they receive an email or text with instructions on how to create an account after they have scheduled the appointment.
If the parent or legal guardian does not already have healthcare proxy access to their child鈥檚 嘿嘿视频 health record, they receive temporary access to complete the Virtual Urgent Care video visit.
Your Virtual Urgent Care provider can prescribe medications as needed. Controlled substances and certain other medications cannot be prescribed during video visits.
During your visit, let your Virtual Urgent Care provider know you need a note. After your visit, you can access the note from your 嘿嘿视频 Health MyChart account.
If you already have an 嘿嘿视频 Health MyChart account, sign in to begin the check-in process. If you do not already have an account, you must create one. You will be prompted to create an account when you schedule your video visit.
Having an 嘿嘿视频 Health MyChart account allows you to save time when scheduling your appointments with 嘿嘿视频 providers by securely storing your personal information, such as your medical history and current medication, in your 嘿嘿视频 health record. If you need a doctor鈥檚 note for your employer or school, 嘿嘿视频 Health MyChart allows you to print one at your convenience.
We can also help you . For technical questions, please call us at 929-455-6409.
If you want to use a mobile phone or tablet to access Virtual Urgent Care, first download the 嘿嘿视频 Health mobile app from the or . With the app installed, you can then log in to 嘿嘿视频 Health MyChart and grant access to your microphone and camera.
Although it鈥檚 not required, we recommend that you connect to Wi-Fi for a better video visit experience and to limit your data usage. If you do not have access to Wi-Fi, you can connect to the Virtual Urgent Care video visit through your wireless carrier.
You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access Virtual Urgent Care with a computer. Recent versions of Google Chrome, Apple Safari, and Mozilla Firefox web browsers are compatible with this service.
If you have trouble connecting, please call us at 929-455-6409.
To cancel a visit, go to the appointment details page in your 嘿嘿视频 Health MyChart account. If you are late to a Virtual Urgent Care visit, we recommend that you cancel and reschedule for a later time.
If your Virtual Urgent Care video gets disconnected, attempt to reconnect by logging back in to 嘿嘿视频 Health MyChart. For more information on troubleshooting your Virtual Urgent Care visit, please call us at 929-455-6409.
If your Virtual Urgent Care provider recommends laboratory testing or an imaging exam, your provider enters an order into your . You can then schedule your test for a location of your choice. Your results can be found in your MyChart account, and we will contact you about any abnormal results. Learn more about scheduling imaging exams
Appointments for COVID-19 testing and other respiratory tests鈥攕uch as flu, strep, and throat culture鈥攃an be scheduled through the 嘿嘿视频 Health app.
You can also complete your blood, urine, or stool laboratory tests at an 嘿嘿视频 location. If you prefer to use a non鈥摵俸偈悠� location, please let your Virtual Urgent Care provider know.
Your Virtual Urgent Care provider may refer you to your primary care doctor for follow-up care, or to your local emergency department if you need more immediate care. If you need a specialist, our providers can help you find an 嘿嘿视频 doctor in the New York area or in Florida.
You can send a message to your Virtual Urgent Care provider through your 嘿嘿视频 Health MyChart account or call us at 929-455-6409.